FAQs

Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments or cash on delivery.

Q. HOW SECURE IS MY ONLINE ORDER?
When you buy online with your credit card, all your information is entered on an SSL secured web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

Q. HOW CAN I CHANGE OR CANCEL MY ORDER?
We reserve the right to accept or reject the order, or any part thereof, in our sole discretion at any time after receipt of the order, even after the customer has received an order confirmation or the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is cancelled, we will issue a credit to the original payment method.

Any cancellation made after an order has been placed is subject to a $0.5 cancellation fee regardless of when the order was placed (even if it's just a second later), as the seller/credit card will charge us a fee charges for cancellations.

Please note that orders that have already been packed or shipped cannot be cancelled.

Q. WHEN WILL MY ORDER ARRIVE?
The delivery time is based on the shipping option you have chosen. Once the order has been shipped, we will email your tracking information the next day, as tracking information generally becomes available 24 hours after we dispatch the order. We are not responsible for delays caused by customs in your country.

Q. CAN I USE MULTIPLE DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless otherwise stated.

Q. DO I HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But there are some benefits of having an account with us:

Fast checkout process
Easily view your order status and order history
Get updates on our new releases and special promotions